Amanda's Resume
Amanda Capley
Passionate and Driven
Scottsdale, AZ area
Why hello there! You have made an excellent decision in choosing to read this resume and I assure you that your time is much appreciated! This is the application of a professional, passionate, and intelligent young adult who is currently seeking full-time employment in a positive environment in which she can continue to learn and grow as a person. Due to her keen ability to understand how other people are feeling and her outgoing friendly yet respectful personality, she requires a career where she can work directly with the public. Exceptional customer service skills have come naturally to her as nothing makes her happier than to provide someone with the kind of care and attention that she would like to receive herself.
When her empathetic personality and solid foundation of morals/values combine with her education and extensive amount of "life experience", you have the perfect recipe for an employee with many of the most sought after qualities. Out of the many traits she carries with her to work every day, she considers her sense of self-direction, strategic thinking, strong initiative, problem-solving skills, and her powerful drive to be the most crucial. When these are brought together with her lifelong passion for providing exceptional customer care, strong and lasting customer relationships are built and when this happens, everyone wins.
Finally, this applicant believes that you can tell so much about a person by asking them just one seemingly easy question: "What makes you happy?" It is amazing how heavy a four-word question can be and just how much you can learn from its answer. What makes me the happiest in life is being able to help someone else, even in just a small way. So if I can influence someone to choose a product that I know is going to impact their life in a positive way, that impacts me in a positive way as well. If I can assist someone with a problem in such a way that makes them feel valued and understood, it gives me a sense of fulfillment as well. Most of all, if I can *teach* someone how to do something, whether it means a complete A-Z lesson or whether it means showing off a previously unknown yet incredibly useful feature, it is my hope that this information will have the ability to make their life that much easier. In turn, knowing that I have made a positive impact on someone else's life, gives me a positive feeling as well.
If a career at your company can provide me with the opportunity to do some of these things and to continue to create a positive flow of energy in the world, I cannot ask for much more than that. Thank you for your consideration.
Passionate and Driven
Scottsdale, AZ area
Why hello there! You have made an excellent decision in choosing to read this resume and I assure you that your time is much appreciated! This is the application of a professional, passionate, and intelligent young adult who is currently seeking full-time employment in a positive environment in which she can continue to learn and grow as a person. Due to her keen ability to understand how other people are feeling and her outgoing friendly yet respectful personality, she requires a career where she can work directly with the public. Exceptional customer service skills have come naturally to her as nothing makes her happier than to provide someone with the kind of care and attention that she would like to receive herself.
When her empathetic personality and solid foundation of morals/values combine with her education and extensive amount of "life experience", you have the perfect recipe for an employee with many of the most sought after qualities. Out of the many traits she carries with her to work every day, she considers her sense of self-direction, strategic thinking, strong initiative, problem-solving skills, and her powerful drive to be the most crucial. When these are brought together with her lifelong passion for providing exceptional customer care, strong and lasting customer relationships are built and when this happens, everyone wins.
Finally, this applicant believes that you can tell so much about a person by asking them just one seemingly easy question: "What makes you happy?" It is amazing how heavy a four-word question can be and just how much you can learn from its answer. What makes me the happiest in life is being able to help someone else, even in just a small way. So if I can influence someone to choose a product that I know is going to impact their life in a positive way, that impacts me in a positive way as well. If I can assist someone with a problem in such a way that makes them feel valued and understood, it gives me a sense of fulfillment as well. Most of all, if I can *teach* someone how to do something, whether it means a complete A-Z lesson or whether it means showing off a previously unknown yet incredibly useful feature, it is my hope that this information will have the ability to make their life that much easier. In turn, knowing that I have made a positive impact on someone else's life, gives me a positive feeling as well.
If a career at your company can provide me with the opportunity to do some of these things and to continue to create a positive flow of energy in the world, I cannot ask for much more than that. Thank you for your consideration.
• Authorized to work in the US for any employer
Work Experience
Social Media Manager
MiddleEarthNews.com, LLC
- Remote
- July 2014 to Present
• Oversee the Middle-earth News Twitter account (currently over 68,500 followers).
• Regularly post Middle-earth News article links and other engaging material such as art, graphics, etc. as well as responding to mentions and direct messages.
• Gain an average of 100 followers every week.
Staff Reporter
MiddleEarthNews.com, LLC
- Remote
- December 2013 to Present
• "Covering 'The Hobbit' films, Tolkien, Gaming, Art & Literature News - we track all things Middle-earth!"
• Staff Reporters write a minimum of two articles every week.
• Responsible for attending weekly staff meetings (via Google Hangouts) and contributing thoughtful ideas.
• Editing/proofreading content.
• Representing our brand at events and/or conventions as Middle-earth News Press.
• Independently reach out and contact agents, cast, or others for interviews.
• Maintain a knowledge of media and copyright law and utilize it at all times.
Customer Service, Animal Care
Petco
- Midlothian, VA
- October 2012 to October 2013
• Provide quick and courteous service to all Petco customers.
• Perform routine housekeeping tasks as required to maintain the professional image and appearance of the store.
• Educate pet parents and provide advice regarding many different pet care needs.
• Organize, lead, and/or participate in various in-store events such as pet costume contests, hamster ball races, and educational sessions.
Sales Associate, Customer Service
Staples
- Richmond, VA
- October 2010 to March 2011
• Provided customers with a prompt and efficient check-out experience while still ensuring accuracy and maintaining a friendly, personalized customer relationship.
• Explained the benefits of adding a Staples protection plan to all customers purchasing an eligible item during the check-out process. Consistently met my personal sales goals of these plans every month.
• Duties included but not limited to Answering Telephone, Sales, Cashiering, Money Handling, Participation in Store Opening and Closing Procedures, and Customer Service.
Cashier
Sam's Club
- Midlothian, VA
- March 2010 to August 2010
• Provided customers with a prompt and efficient check-out experience.
• Ensured speed of check-out was always balanced with exceptional and personalized customer service (i.e. greeting the customer by name, asking if they were able to find everything they were looking for, etc.).
• Duties included but not limited to Cashiering, Money Handling, Individual Till Responsibility, Participation in Store Opening and Closing Procedures, and Customer Service.
Office Aide
Powhatan High School
- Powhatan, VA
- September 2008 to June 2010
• Duties included but not limited to typical office work such as filing, organization, telephone, taking down and delivering messages, etc.
Bingo Caller, Floor Worker, Kitchen Worker
Powhatan Band Boosters
- Powhatan, VA
- August 2006 to December 2007
• The "Bingo Caller" is the highest position a student worker could achieve. This position required the smooth running of each game, ensuring all legal and ethical measures were in place (as some games had prizes upwards of $1199), being the "final word" should any disputes arise, and oversee the training of any new Bingo Callers.
• Duties of Floor and Kitchen Workers included but were not limited to Cashiering, Money Handling, Participation in Opening and Closing Procedures, and Customer Service.
Summer Hospital Volunteer
CJW Medical Center
- Richmond, VA
- May 2007 to September 2007
• Summer volunteer at Johnston-Willis Hospital.
• Duties included but not limited to Answering Telephones, Delivering Flowers/Gifts to Patient Rooms, Staffing Various Information Desks, Checking In Patients For Outpatient Procedures, Assisting Registration, and Assisting Staff and Patients in the Recovery Room area.
Volunteer
Brandermill Woods Retirement Community
- Midlothian, VA
- July 2002 to October 2005
• Long-term volunteer in the Health Care Center and Assisted Living areas.
MiddleEarthNews.com, LLC
- Remote
- July 2014 to Present
• Oversee the Middle-earth News Twitter account (currently over 68,500 followers).
• Regularly post Middle-earth News article links and other engaging material such as art, graphics, etc. as well as responding to mentions and direct messages.
• Gain an average of 100 followers every week.
Staff Reporter
MiddleEarthNews.com, LLC
- Remote
- December 2013 to Present
• "Covering 'The Hobbit' films, Tolkien, Gaming, Art & Literature News - we track all things Middle-earth!"
• Staff Reporters write a minimum of two articles every week.
• Responsible for attending weekly staff meetings (via Google Hangouts) and contributing thoughtful ideas.
• Editing/proofreading content.
• Representing our brand at events and/or conventions as Middle-earth News Press.
• Independently reach out and contact agents, cast, or others for interviews.
• Maintain a knowledge of media and copyright law and utilize it at all times.
Customer Service, Animal Care
Petco
- Midlothian, VA
- October 2012 to October 2013
• Provide quick and courteous service to all Petco customers.
• Perform routine housekeeping tasks as required to maintain the professional image and appearance of the store.
• Educate pet parents and provide advice regarding many different pet care needs.
• Organize, lead, and/or participate in various in-store events such as pet costume contests, hamster ball races, and educational sessions.
Sales Associate, Customer Service
Staples
- Richmond, VA
- October 2010 to March 2011
• Provided customers with a prompt and efficient check-out experience while still ensuring accuracy and maintaining a friendly, personalized customer relationship.
• Explained the benefits of adding a Staples protection plan to all customers purchasing an eligible item during the check-out process. Consistently met my personal sales goals of these plans every month.
• Duties included but not limited to Answering Telephone, Sales, Cashiering, Money Handling, Participation in Store Opening and Closing Procedures, and Customer Service.
Cashier
Sam's Club
- Midlothian, VA
- March 2010 to August 2010
• Provided customers with a prompt and efficient check-out experience.
• Ensured speed of check-out was always balanced with exceptional and personalized customer service (i.e. greeting the customer by name, asking if they were able to find everything they were looking for, etc.).
• Duties included but not limited to Cashiering, Money Handling, Individual Till Responsibility, Participation in Store Opening and Closing Procedures, and Customer Service.
Office Aide
Powhatan High School
- Powhatan, VA
- September 2008 to June 2010
• Duties included but not limited to typical office work such as filing, organization, telephone, taking down and delivering messages, etc.
Bingo Caller, Floor Worker, Kitchen Worker
Powhatan Band Boosters
- Powhatan, VA
- August 2006 to December 2007
• The "Bingo Caller" is the highest position a student worker could achieve. This position required the smooth running of each game, ensuring all legal and ethical measures were in place (as some games had prizes upwards of $1199), being the "final word" should any disputes arise, and oversee the training of any new Bingo Callers.
• Duties of Floor and Kitchen Workers included but were not limited to Cashiering, Money Handling, Participation in Opening and Closing Procedures, and Customer Service.
Summer Hospital Volunteer
CJW Medical Center
- Richmond, VA
- May 2007 to September 2007
• Summer volunteer at Johnston-Willis Hospital.
• Duties included but not limited to Answering Telephones, Delivering Flowers/Gifts to Patient Rooms, Staffing Various Information Desks, Checking In Patients For Outpatient Procedures, Assisting Registration, and Assisting Staff and Patients in the Recovery Room area.
Volunteer
Brandermill Woods Retirement Community
- Midlothian, VA
- July 2002 to October 2005
• Long-term volunteer in the Health Care Center and Assisted Living areas.
Education
89 credits completed in Communications and Registered Nursing with 3.71 GPA
John Tyler Community College
- Midlothian, VA
- August 2010 to May 2014
Advanced Studies High School Diploma in Honors with 3.7 GPA
Powhatan High School
- Powhatan, VA
- September 2006 to June 2010
John Tyler Community College
- Midlothian, VA
- August 2010 to May 2014
Advanced Studies High School Diploma in Honors with 3.7 GPA
Powhatan High School
- Powhatan, VA
- September 2006 to June 2010
Skills
PC (10+ years), Macintosh (10+ years), Customer Service (10+ years), Time Management (7 years), Office Suite (10+ years), Telephone Skills (6 years), Social Media (4 years), Teamwork (10+ years), Problem Solving Skills (6 years), Medical Terminology (8 years), Typing (10+ years), Public Speaking (6 years), Multitasking (8 years), Word Processing (10+ years), Documentation (10+ years), Fax (10+ years), Google Docs (4 years), Google+ (4 years), Facebook (4 years), Twitter (4 years), Instagram (4 years), YouTube (4 years), Tumblr (4 years), Social Networking (6 years), Social Media Management (4 years), Customer Relations (10+ years), Customer Focus (10+ years), Customer Care (10+ years), Customer Retention (4 years), Customer Relationship Management (4 years), Customer Support (10+ years), Customer Satisfaction (10+ years), Customer Service Experience (10+ years), Customer Service Representative (10+ years), Reporting (3 years), Troubleshooting (6 years), Office Assistant (2 years), People Person (10+ years), Cashier (10+ years), Communications (4 years)
Links
LinkedIn Profile
https://www.linkedin.com/in/amandacapley
https://www.linkedin.com/in/amandacapley
Awards
Deans List
- Fall 2010 Semester
• At John Tyler Community College, students named to the Dean’s List are full-time students (12 or more college credits, exclusive of developmental credits) who have earned a minimum 3.2 GPA for the semester.
Honors List (x6)
- Spring 2011 Semester, Fall 2011 Semester, Fall 2012 Semester, Spring 2013 Semester, Fall 2013 Semester, Spring 2014 Semester
• At John Tyler Community College, students named to the Honors List have completed at least 24 college credit hours and have achieved a cumulative grade point average (GPA) of at least 3.5.
- Fall 2010 Semester
• At John Tyler Community College, students named to the Dean’s List are full-time students (12 or more college credits, exclusive of developmental credits) who have earned a minimum 3.2 GPA for the semester.
Honors List (x6)
- Spring 2011 Semester, Fall 2011 Semester, Fall 2012 Semester, Spring 2013 Semester, Fall 2013 Semester, Spring 2014 Semester
• At John Tyler Community College, students named to the Honors List have completed at least 24 college credit hours and have achieved a cumulative grade point average (GPA) of at least 3.5.
Groups
Phi Theta Kappa Honor Society
September 2011 to Present
Academic Honor Society for community college students
National Honor Society
Academic, Service, and Leadership Honor Society for high school students
September 2011 to Present
Academic Honor Society for community college students
National Honor Society
Academic, Service, and Leadership Honor Society for high school students
